Refund Policy

At Green Warehouse, we are committed to offering high-quality products and ensuring customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

How to Request a Return
To begin the return process, follow these steps:
You have 30 days from the receipt of your order to request a return. To do so, contact our customer service team and include the following information:
• Order number
• Proof of purchase
• Reason for return
• Photos or videos of the product (if applicable)

If your request is approved, you will receive an email with instructions for returning the item.
Returns will only be accepted for products purchased directly from our online store Green Warehouse US. If you purchased a product through a wholesaler or authorized distributor, you must manage the return with them.

Conditions for Accepting a Return
To ensure your return is approved, the product must be in perfect condition, unused, and in its original packaging, including labels, accessories, manuals, and documentation. If the item is defective or was sent incorrectly, you can request a replacement or a full refund.
We do not accept returns of personalized products, items that have been damaged due to mishandling, or products that do not have their original packaging. If the returned product is not in acceptable condition, we reserve the right to reject the return or refund request.

Return of Surplus Custom Products
If you purchased a custom artificial foliage design (professional render) and have surplus material that you cannot use, you have the option to return that surplus to Green Warehouse. The surplus must be returned in its original condition, unused, with the packaging intact, and in the same condition as when it was delivered. Additionally, the foliage panel must be returned with the same measurements as delivered (20 x 20 cm), without cuts, alterations, or missing leaves. All pins must be covered, and the product should not have any stains or visible damage. The customer must cover the return shipping costs for the surplus material, which will be reviewed by our team to determine if it meets the acceptance conditions. Once the surplus is received and verified, a portion of the product cost will be refunded, excluding any shipping, handling, or customization fees.

Refund Process
Once we receive and verify the product, we will begin the refund process, which may take between 7 and 14 business days. The refund will be made to the original payment method used for the purchase, and for credit or debit card payments, the time for the refund to be credited depends on your bank's processing times.
If the return is for a defective product, the full purchase amount will be refunded. For returns of non-defective items, the refund will not include shipping or handling costs.

Non-Returnable Items
Some products are not eligible for return. This includes, but is not limited to, personalized products, items that have been damaged due to misuse or incorrect installation, products without their original packaging, products purchased through wholesalers or distributors, incorrect orders placed by the customer, and returns without proof of purchase. Additionally, returns of products that have been cut, have missing leaves, do not have the pins covered, or are stained or visibly damaged will not be accepted.
Green Warehouse reserves the right to reject any return that does not meet our policies.

Damaged or Incorrect Orders
If you received a defective or incorrect product, contact our customer service team via our contact page and provide:
• Order number
• Proof of purchase
• Photos or videos of the defective product (if applicable)
• Complete delivery address
• Contact phone number

In some cases, you may be required to provide visual evidence before processing a replacement or refund.

Cancellations and Modifications
You can modify or cancel your order before it is processed and shipped. However, once the order has been shipped, it cannot be canceled, but you will have the option to request a return following our standard process.

Need Help?
For more information or assistance with your return, contact us via our customer service email or our contact page.

Shipping Policy

At Green Warehouse, we strive to ensure that your shopping experience is as seamless as possible.

Warehouse Location:
All orders are processed and shipped from our warehouse in Mission, Texas.

Processing Time:
We process orders Monday through Friday, excluding holidays. The processing time is 1 to 2 business days. Once this process is complete, the order will be shipped the following business day.

Shipping Methods and Times:
Currently, we offer standard shipping. The estimated delivery time ranges from 3 to 9 business days, depending on the recipient's location.

Shipping Fees:
Shipping costs are calculated during checkout based on the destination and selected delivery option. Note: Shipping fees are non-refundable in case of returns.

Order Tracking:
Once your order is shipped, you will receive an email with the tracking number. You can track your package on our tracking page.

Delivery Delays:
If your order has not arrived within the estimated time, please contact us to verify the status with the carrier. Please note that we are not responsible for delays caused by weather conditions, peak seasons, or logistical issues with the shipping company.

Incorrect or Undelivered Addresses:
Please ensure that you enter the correct address when placing your order. We cannot make address changes once the order has been shipped. If the package is returned due to an incorrect or undelivered address, the customer will be responsible for the re-shipping costs.

Customer Support:
If you have any questions about your shipment, feel free to contact us via email at info@greenwarehouse.us or through our contact page.

Privacy Policy

1. Your Privacy
Green Warehouse ("we," "our," or "the Company") values the privacy of our customers and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you visit or make a purchase on our website, greenwarehouse.us (the "Site").

2. Information We Collect
We collect personal information in several ways:

Information You Provide:

• Name, email address, mailing address, phone number, and payment details when making a purchase.
• Data entered when creating an account or subscribing to our newsletter.
• Information provided when contacting us for customer support.

Automatically Collected Information:
We gather information about your device and activity on our website, including your IP address, browser type, operating system, and other technical data. We also track the pages you visit, the products you view, and the search terms you use. Additionally, we use cookies, log files, web beacons, and other tracking technologies to analyze your interactions with the site, improve the user experience, and offer personalized content.

3. How We Use Your Information
We use your personal information to process orders and manage accounts, ensuring a seamless transaction experience. We also use it to send purchase confirmations, shipping updates, and other relevant order details. Additionally, it allows us to provide efficient customer support and personalize your experience on the website. If you have given your consent, we may use your data to send marketing communications. Finally, we conduct internal analyses to improve our services and detect potential fraud.

4. Use of Shopify
Our Site uses Shopify Inc. as its e-commerce platform. Shopify collects and processes personal information in accordance with its own privacy policy. For more information, please refer to Shopify’s Privacy Policy.

5. Cookies and Tracking Technologies
We use cookies to collect information about your activity on the Site. You can manage your cookie preferences in your browser settings.

"Do Not Track": We do not modify our data collection and usage practices when we detect a "Do Not Track" signal from your browser.

6. Sharing Your Information
We may share your personal information with:

• Service providers (payment processors, shipping companies, marketing providers).
• Advertising platforms such as Google and Facebook to display personalized ads.
• Legal authorities if required by law.

7. Data Retention
We retain your personal information for as long as necessary to comply with legal obligations, resolve disputes, and enforce our policies. If you wish to have your information deleted, please contact us.

8. Information Security
We implement appropriate security measures, including SSL encryption, to protect your information from unauthorized access.

9. Children’s Privacy
Our website is not intended for children under 16 years old. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to have it removed.

10. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page, and we will update the "Effective Date" accordingly. If significant changes are made, we will notify you via a notice on our Site or by email.

11. Your Privacy Rights (CCPA)
If you are a California resident, you have the right to:

• Request access to the personal information we have about you.
• Request the deletion of your personal information.
• Opt out of the sale of your personal information.

To exercise these rights, please contact us at the email address below.

12. Contact Us
If you have any questions about our Privacy Policy, contact us at:

Email: info@greenwarehouse.us
Mailing Address: 704 S Schuerbach Rd, Mission, TX 78572

Terms of Service

OVERVIEW
This website is operated by Green Warehouse, Inc. Throughout the site, the terms "we," "us," and "our" refer to Green Warehouse, Inc. Green Warehouse, Inc. offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our page is an online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).
You must not transmit any viruses or destructive code.
A breach of any of the Terms will result in the immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions across various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission across networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or access to the Service, or any contact on the website through which the service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely information sources. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is, by nature, not current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - CHANGES TO THE SERVICE AND PRICES

The prices of our products are subject to change without prior notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content of the Service) without notice at any time.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the color display on your computer monitor will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not guarantee that the quality of the products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please refer to our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have control or input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We will have no liability arising from or related to your use of optional third-party tools.
Any use you make of the optional tools offered through the site is at your own risk and discretion, and you should ensure you are familiar with and approve the terms on which the tools are provided by the relevant third-party providers.
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not guarantee and will not have any liability for third-party materials or websites, or for any other third-party materials, products, or services.
We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with third-party websites. Please carefully review the policies and practices of third parties and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions related to third-party products should be directed to the third parties.

SECTION 9: USER COMMENTS, FEEDBACK, AND OTHER COMMUNICATIONS

If, at our request, you submit specific submissions (e.g., contest entries) or, without a request from us, send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comment that you send us. We are under no obligation (1) to keep any comment confidential; (2) to pay compensation for any comment; or (3) to respond to any comment.
We may, but have no obligation to, monitor, edit, or remove content that we, at our sole discretion, determine to be illegal, offensive, threatening, defamatory, obscene, or objectionable, or that violates the intellectual property of any party or these Terms of Service.
You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Additionally, you agree that your comments will not contain defamatory, illegal, abusive, or obscene material, nor will they contain computer viruses or other malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate someone other than yourself, or mislead us or third parties regarding the origin of any comment. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for comments posted by you or any third party.

SECTION 10: PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here.

SECTION 11: ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (even after you have submitted your order).
We are under no obligation to update, amend, or clarify information in the Service or on any related website, including, but not limited to, pricing information, except as required by law. No update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12: PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any local, international, federal, provincial, or state regulation, law, or ordinance; (d) to infringe or violate our intellectual property rights or the intellectual property rights of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that could affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to engage in spamming, phishing, pharming, pretexting, spidering, scraping, or any other unlawful activity; (j) for any obscene or immoral purpose; or (k) to interfere with or bypass the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results that may be obtained from using the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice. You expressly agree that your use or inability to use the service is at your own risk. The service and all products and services delivered to you through the service are provided (except as expressly stated by us) "as is" and "as available" for your use, without any representation, warranty, or condition of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case will Green Warehouse, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limited to, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damage, whether in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the services or products purchased using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any error or omission in any content, or any loss or damage of any kind incurred as a result of using the service or any content (or product) posted, transmitted, or made available through the service, even if you were advised of the possibility.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Green Warehouse and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney's fees, made by a third party due to your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be illegal, void, or unenforceable, such provision will be enforceable to the maximum extent permitted by applicable law, and the unenforceable portion will be considered separate from these Terms of Service, and such determination will not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.
These Terms of Service are effective unless you or we terminate them. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.
If, at our sole discretion, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain responsible for all amounts owed up to and including the termination date; and/or we may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).

SECTION 18 - APPLICABLE LAW

These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any dispute arising from these terms will be resolved exclusively in the state or federal courts located in Los Angeles County, California, and you agree to submit to the jurisdiction of such courts.

SECTION 19 - CHANGES TO THE TERMS OF SERVICE

You can review the most recent version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use or access to our website or Service after the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions regarding the Terms of Service should be sent to info@greenwarehouse.us